At KRAFTMEN, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with our business. Please take a moment to read through our policy to understand how your personal information is treated.

1. Information We Collect

We collect personal information from you when you visit our website, register an account, place an order, subscribe to our newsletter, or contact us. The information we may collect includes:

• Personal Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit card details or payment gateway information (Note: We do not store payment information; all transactions are securely processed through third-party payment gateways).
• Technical Information: IP address, browser type, device type, operating system, and browsing behavior on our website, which may be collected via cookies and other tracking technologies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To communicate with you about your orders, updates, and any customer service inquiries.
• To improve our website, products, and services based on your feedback and usage.
• To send marketing and promotional emails (only if you have opted-in to receive them).
• To comply with legal and regulatory obligations in Malaysia and internationally.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include using secure payment gateways, encrypting sensitive data during transmission, and limiting access to personal information to authorized employees only.

However, please note that while we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information with third-party service providers for the following purposes:

• Payment Processors: To securely process payments for your orders.
• Shipping Partners: To deliver your purchased products.
• Marketing and Analytics Providers: To improve our marketing efforts and enhance customer experience.

We may also disclose your personal information if required by law, such as in response to a subpoena, court order, or legal process.

5. International Sales and Data Transfers

KRAFTMEN sells products internationally, and by using our website, you acknowledge and agree that your personal information may be transferred, stored, and processed outside of Malaysia, including in countries that may not offer the same level of data protection as your home country. We will take appropriate measures to protect your information during such transfers.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website usage, and personalize content. Cookies are small files stored on your device that help us track your preferences and behavior on our site. You can choose to disable cookies in your browser settings, but this may affect the functionality of the website.

7. Your Rights and Choices

As a customer, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to applicable legal requirements.
• Opt-out: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

If you would like to exercise any of these rights, please contact us using the information provided below.

8. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

KRAFTMEN’s products and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe we have collected information from a child under 13, please contact us immediately, and we will take appropriate steps to remove the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational, legal, or regulatory reasons. Any updates to this policy will be posted on this page, and the effective date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KRAFTMEN
Email: kraftmentreasures@gmail.com
Phone: +60 14-383 8700
Address: No.2, jalan kerenchi kiri, bangsar south, Kuala Lumpur, Malaysia

By using our website and purchasing products from KRAFTMEN, you consent to the terms of this Privacy Policy.